FAQs

1. Where is your gallery located?
Our gallery is in Ísafjörður, Iceland. You can find us here.

2. What kind of prints do you offer?
We offer a curated selection of high-quality prints featuring landscapes, wildlife, and cultural scenes from Iceland's Westfjords. Our prints are available in various sizes and finishes. We also have vintage maps, mittens, calendars, stickers, post cards etc.

3. What sizes are the prints?
Small is A4. 210 x 297mm or 8.3 x 11.7in.
Medium is A2. 420 x 594mm or 16.5 x 23.4in.
Large is A1. 594 x 841mm or 23.4 x 33.1in.
Sizes offered are specifically chosen to fit with common framing sizes. Purchase a frame that fits your style in your local design store or have the print specifically framed for you with art-glass for best results.

4. What kind of paper is used for the prints?
All works are printed on the beautiful 308gsm Hahnemühle Photorag art paper. The super matt finish makes it popular papers amongst artists, illustrators & photographers alike. The paper gives muted blacks with even colour reproduction, and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients. It has a delicate surface, so I suggest extra care when handling. Photorag is suitable for mounting but its cotton texture means edges can fray if not carefully handled. 

5. Can I purchase prints online?
Yes, all our prints are available for purchase through our online store. We ship internationally, so you can enjoy our work no matter where you are in the world.

6. What is the typical delivery time?
Delivery times vary depending on your location. Orders within Iceland typically arrive within 3-5 business days, while international orders may take 7-14 business days. We provide tracking for all orders.

7. Do you offer custom sizes or framing options?
Yes, we can customise the size of any print to fit your needs, and we also offer framing options for select prints. Contact us for more details on custom orders.

8. What are the payment options?
There are two payment options at check out, Paypal and Teya. If you have a Paypal account that will be the quickest checkout method. If you’d like to pay directly with a credit card, our store is linked with the 100% secure UK based payment platform Teya, enabling you to use any major credit card brand out there.

9. What is your return policy?
We accept returns within 14 days of delivery if you're not satisfied with your purchase. The item must be returned in its original condition, and return shipping costs are the responsibility of the customer.

10. Do you offer gift cards?
Yes, we offer gift cards that can be used in our gallery or online store. It's a perfect gift for any Westfjords enthusiast.

11. How do you ensure the quality of your prints?
We use premium quality papers and inks to ensure that each print captures the essence of Iceland’s beauty with vivid color and fine detail. Our prints are made to last and will be a centerpiece in any space.

12. Where do Norðurpóllinn’s prints ship from?
Orders from outside of Iceland are processed and shipped from The Print Space, which has print houses in Germany and the UK. Orders from within Iceland are printed in Ísafjörður and sent with Pósturinn. All prints ship in either a reinforced tube or crumble proof packaging to ensure safe delivery.

13. What should I do if I receive a damaged item?
Contact us directly for assistance with a replacement or refund.